Gold Class Value Survey

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Gold Class Value Survey

Business Name:*
Your name:*
First Last
Email:*
Mobile Phone:*
How many years has your business been Gold Class™ Certified?*
- 1-2 years
- 2-3 years
- 3-5 years
- 5+ years
Please indicate the impact that Gold Class Certification has had on the following:*
Neutral/no noticeable reduction Somewhat reduced Significantly reduced
Touch Times (the amount of times one vehicle is handled on one job)
Cycle Times (the amount of time one vehicle spends)
Please indicate the impact that Gold Class Certification has had on the following:*
Very negatively Negatively Neutral Positively Very Positively
Employee satisfaction
Customer satisfaction
Please indicate your level of satisfaction since achieving Gold Class Certification:*
Very dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
I-CAR's ongoing support and follow-up
Value for money
We welcome comments, suggestions and ideas about how to further improve your business's Gold Class™ experience

	Neutral/no noticeable reduction	Somewhat reduced	Significantly reduced
Touch Times (the amount of times one vehicle is handled on one job)
Cycle Times (the amount of time one vehicle spends)

	Very negatively	Negatively	Neutral	Positively	Very Positively
Employee satisfaction
Customer satisfaction

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
I-CAR's ongoing support and follow-up
Value for money